Video of a disturbance at a hotel in Montana has gone viral and those involved are divulging what happened.
The Great Falls Police Department says they responded to the Great Falls Inn on February 9 regarding a vocal altercation between a family of guests and hotel staff. The situation started hours before their arrival, police told KRTV.
“I’m going to put this on TikTok. I’m going to put this on TikTok.” housekeeper Kathryn Carrette can be heard yelling as Jaylynn Mitchell thinks it’s a mockery of an indigenous accent.
Mitchell, from the Rocky Boy Indian Reservation, says she and other members of her family were staying there in three rooms after requesting disability accommodations for her uncle, who is a paraplegic. Mitchell says they requested a late checkout, just an hour after the designated 11 a.m. checkout time.
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A customer at a Great Falls, Montana hotel logs a dispute with a housekeeper. (Jaylyn Mitchell)
“There were three rooms that were occupied. The family had been using three rooms. Someone called to extend a late checkout, and that was a miscommunication in one room, that they wanted all three rooms that way.” GFPD Support Services Office Captain Doug Otto speaks about what he calls a misunderstanding.
“They (their family) requested a late checkout and the lady or manager, who they told, did not relay that message to the housekeeper. The housekeeper went to their door and started to get belligerent with them.” , Mitchell. saying.
At this time an altercation broke out between an unknown number of family members and two staff members in the lobby. Mitchell’s video shows Carrette and general manager Kelli LaFountain, according to KRTV.
LaFountain reportedly called police to say they had “very upset guests in the lobby.”
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The moment Great Falls Inn General Manager Kelli LaFountain calls the police on “disruptive guests in the lobby.” (Jaylyn Mitchell)
In the middle of LaFountain’s phone call, Carrette can be seen and heard on video telling someone, “He was supposed to leave at 11! That’s the point. I don’t care if he’s a quad.”
The responding officer acted as a mediator, allowing time to defuse the situation before the matter was dismissed.
Great Falls Inn issued a statement to KRTV saying: “We are fair, open-minded and honest. We treat each guest with dignity and respect. This is a very unfortunate incident to have occurred. Because the safety of our guests is paramount. We care outage level. The police were called and the matter has been resolved.”
Great Falls Inn housekeeper Kathryn Carrette is seen in this video posted to TikTok by Jaylynn Mitchell. (Jaylyn Mitchell)
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Mitchell’s video went viral on TikTok, reportedly leading to hotel staff receiving threatening phone calls.
“I just want an apology to my uncle and my family in general, like we don’t deserve to be treated that way by the establishment that we pay money for,” Mitchell said.
