Thousands of Texas drivers were hit with high toll bills after they used transponders to pay their tolls and were charged late fees, despite paying their bills on time.
The Central Texas Regional Mobility Authority is taking responsibility for a glitch that caused some 1,200 TxTag and CTRMA customers to be charged late fees.
The Central Texas Regional Mobility Authority is taking responsibility for a failure that resulted in some 1,200 TxTag and CTRMA customers being charged late fees, even though they paid their bills on time.
(Central Texas Regional Mobility Authority)
CTRMA manages toll roads such as 183A, 290, 71, and the Mopac express lanes throughout Texas.
“Our provider alerted us on November 9, 2022 about an issue that delayed the posting of certain payments,” CTRMA said in a statement on Wednesday. “This issue affected a very small subset of payments processed between October 21 and November 14, 2022.”
Officials say they are working with the providers and their payment processing company to fix the issue and find a solution.
The Central Texas Regional Mobility Authority says thousands of customers were overcharged.
(Central Texas Regional Mobility Authority)
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The agency says those incorrect charges have already been reversed, but refunds for drivers who have already paid the fees are still being processed and may take a couple of weeks.
Once refunds are processed, the money will be mailed to you. You can check your account online to make sure the charge was reversed at abilityauthority.com.
The Central Texas Regional Mobility Authority says those incorrect charges have already been reversed, but refunds for drivers who have already paid the fees are still in the works.
(Central Texas Regional Mobility Authority)
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Customers should expect to receive letters within the next week explaining the situation.
This is not the first time the Texas Department of Transportation toll system has faced billing issues with customers.
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In 2015, the agency returned about $1.7 million to toll road users who had been overcharged. It’s unclear how much money the state will owe the drivers wrongfully accused in this recent debacle.
